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Home/AWS/Managed AWS Operations

Managed AWS Operations · Managed operations

Who looks after our AWS after go-live, including out of hours?

For CIO, IT director, head of infrastructure or operations

Talk to us about thisHow it works
First, you receiveOnboardingOnboarding report · Service level definition · Runbook gap list
Timing and scopeOnboarding: fixed fee, then fixed-scope set-up. Then a monthly service at Essentials, Standard or Premium.
Scope noteEssentials covers business hours with best-effort after hours. Standard adds 24x7 alert response, incident and change management. Premium adds a named engineer, FinOps and recovery drills.

An optional monthly service for organizations that want help running AWS after go-live. We onboard your environment, set up monitoring, patching and runbooks, then look after it at the level you choose: Essentials, Standard or Premium, with a monthly service review. You keep ownership and approvals; change management and runbooks are agreed with your team. It can follow any of our AWS offerings, or stand on its own. If you need extra hands instead, AWS engineers can join your team directly.

How we work

What we do

Open a step to see what happens and what you receive.

Assess

Fixed fee onboarding review.

  • Inventory, monitoring, patch and backup status
  • Define service levels and escalation
  • Identify runbook gaps

You receive: an onboarding report, a service level definition and a runbook gap list.

Confirmed at scoping.

Build

Fixed scope with milestones.

  • Amazon CloudWatch monitoring and alert routing
  • AWS Systems Manager patching
  • Backup verification
  • Runbooks and integration with your ticketing and on-call tools

You receive: a monitored environment, a runbook library and an escalation matrix.

Confirmed at scoping.

Run

Monthly, at the service level you choose, for as long as you need it.

  • Essentials: business hours, best-effort after hours. Monitoring, patching, backup checks and a monthly report.
  • Standard: 24x7 alert response. Essentials plus incident response, change management and a quarterly Well-Architected check.
  • Premium: 24x7 with a named engineer. Standard plus FinOps and recovery drills twice a year.

You receive: a monthly service report and service review, plus a quarterly Well-Architected check at Standard and Premium.

If you need hands rather than a managed service, AWS engineers or architects can join your team on a monthly or fixed-term basis instead.

Services included: Managed AWS Operations, AWS Cloud Engineering Staff Augmentation.

Want to know what this would look like for you?About 30 minutes with a practitioner from the practice that does the work. You’ll leave with a clear view of your next step.

Book a 30-minute conversation

Outcomes

What you can expect

Ongoing service

  • AWS watched and maintained: business hours on Essentials, 24x7 alert response on Standard and Premium
  • Incidents handled to agreed service levels
  • Your internal team freed for project work

Is this right for you?

Tick what sounds familiar

Select the needs that apply. We’ll collect them here so you can review the fit.

DeliverablesDeliverables by phase (8)

Onboarding

  • Onboarding report
  • Service level definition
  • Runbook gap list

Set-up

  • Monitored environment
  • Runbook library
  • Escalation matrix

Monthly service

  • Monthly service report
  • Quarterly Well-Architected check (Standard and Premium)

Good to know

Questions leaders ask

What are the service levels?

Essentials covers business hours with best-effort after hours. Standard adds 24x7 alert response, incident and change management and a quarterly Well-Architected check. Premium adds a named engineer, FinOps and recovery drills. Specific response times are confirmed in the proposal.

Doesn't AWS Support cover us?

AWS Support helps with AWS service issues. It does not monitor your workloads, patch your servers or run your change process.

Will we lose control?

No. You keep ownership and approvals. Change management and runbooks are agreed with your team, and you get a monthly service review.

Can you work with our ticketing tool?

Yes. Integration with your ticketing and on-call tools is part of onboarding.

Why it matters nowThe numbers behind this
54%of operators say their most recent significant outage cost more than $100,000; 20% said more than $1 million (Source: Uptime Institute Annual Outage Analysis 2025)
80%of operators believe better management and processes would have prevented their most recent outage (Source: Uptime Institute Annual Outage Analysis 2025)

Related offerings

Often paired with

AWS Readiness and Architecture Review

“Is our AWS built right, and are we ready for what's next?”A short, fixed-fee review that tells you where your AWS environment stands and what to do next. Learn more

AWS Landing Zone and Foundation

“We're building in AWS without a foundation.”A secure, governed multi-account AWS environment that every later workload lands in. Learn more

Migration and Modernization

“Our data center and VMware costs keep going up.”Hardware refreshes, lease ends and VMware licensing changes force a decision about where workloads should run. Learn more

Talk with our team

Talk to us about Managed AWS Operations

Tell us the decision, deadline or problem in front of you.

  1. A reply from the practice that does the workThe practitioners who would deliver it.
  2. A short conversationWhat needs to happen, and by when.
  3. A written proposalWhat you would receive, how long it takes and the fee, before you commit.

No cost, no obligation.

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