Managed Backup & DR
We think our backups work, but nobody checks every day and we haven't tested recovery.
For IT director, head of infrastructure, IT operations manager; the CISO or risk lead when ransomware or compliance is the driver
A backup that has never been tested isn't really a backup. We monitor every backup job, on-premises and in the cloud, every day, so failures are seen and acted on rather than discovered during a recovery. If you choose the Manage model, we also fix failed jobs, check repository capacity and make sure retention, immutability and encryption settings stay in place. Your team keeps ownership of the backup platform.
How we work
What we do
Open a step to see what happens and what you receive.
Monitor
We check every backup job, on-premises and in the cloud, every day, so failures are seen and acted on rather than discovered during a recovery.
- Success and failure monitoring of backup jobs, on-premises and in the cloud
- Daily verification of backup job completion
- Monitoring of replication and copy jobs to offsite or cloud tiers
You receive: daily confirmation of backup status, with failures raised as tracked tickets.
Manage
Everything in Monitor, plus remediation of job failures and checks that your protection settings stay in place. You keep ownership of the backup platform.
- Retrying failed jobs in approved windows, restarting backup agents or services where supported, reinstalling agents and checking repository capacity
- Enforcing your pre-defined retention policy settings (aligned with HIPAA, SOC 2 or NIST as applicable)
- Checking that immutability and encryption are active on supported platforms, and flagging and escalating if the backup chain falls out of line
You receive: remediated backup failures and evidence that retention, immutability and encryption settings are still in place.
During onboarding
We start by establishing where you stand.
- An audit of every backup job against your recovery objectives
- Immediate written notice of any critical system without current backup coverage
- A recommended restore test, which we observe and advise on with your team
You receive: a documented record of backup coverage and restore testing.
DR tabletop exercises (optional)
Available on request: a facilitated walk-through of a disaster scenario to test plans and roles, without touching systems.
You receive: a tested understanding of how your team would respond.
Want to know what this would look like for you?About 30 minutes with a practitioner from the practice that does the work. You’ll leave with a clear view of your next step.
Book a 30-minute conversationOutcomes
What you can expect
- Every backup failure seen and acted on, every dayMonitor and Manage
- Confidence that retention, immutability and encryption settings are still in placeManage only
- A documented record of backup coverage and restore testsMonitor and Manage
Each outcome is labelled with the stage that delivers it. “Manage only” outcomes are not part of the Monitor model.
Is this right for you?
Tick what sounds familiar
Select the needs that apply. We’ll collect them here so you can review the fit.
DeliverablesDeliverables (7)
- Daily backup job verification, on-premises and cloud
- Replication and copy job monitoring
- Onboarding backup audit against recovery objectives
- Written notice of uncovered critical systems
- Backup job remediation (Manage)
- Retention, immutability and encryption checks (Manage)
- Optional: DR tabletop exercises
Good to know
Questions leaders ask
Do you replace our backup software?
No. We work with the platform you already have. We monitor it and, under Manage, remediate job failures. Changing or administering the platform itself would be agreed separately.
Do you run disaster recovery tests?
DR tabletop exercises are available on request. During onboarding we also recommend a restore test and observe it with your team.
What happens if you find a system with no backup?
We tell you in writing straight away. Fixing it is your decision; if you want our help, we agree that scope with you.
Will this make us compliant with HIPAA?
Whether you are compliant is a decision for your compliance team. Under Manage we enforce the retention, immutability and encryption settings you've defined and flag anything that falls out of line, which gives your compliance team evidence to work with.
Our backup software already sends us alerts.
Those alerts are often what gets missed: they land in a shared mailbox, or nobody acts on them at the weekend. We turn backup failures into tickets that are tracked until they're resolved.
Not ready to talk yet?
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Managed services scorecard
Score your current monitoring, patching and backup coverage in ten minutes.
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Talk to us about Managed Backup & DR
Tell us the decision, deadline or problem in front of you.
- A reply from the practice that does the workThe practitioners who would deliver it.
- A short conversationWhat needs to happen, and by when.
- A written proposalWhat you would receive, how long it takes and the fee, before you commit.
No cost, no obligation.
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About 30 minutes with a practitioner from the practice that does the work, not a salesperson. It’s about your situation, and you’ll leave with a clear view of your next step. No cost, no obligation.
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Times are shown in your time zone. You’ll get a calendar invitation as soon as you book.