AI-Native Consulting

Infrastructure Solutions

Move, modernize and run

Microsoft Solutions

AWS

Infrastructure Services

Data Center Migration

Business Resilience

Keep the business running

Business Continuity

IT Disaster Recovery

Crisis Management

Cyber Security

Managed Services

Co-managed, not outsourced

Home/Data Center Migration/Post-Migration Hypercare

Post-Migration Hypercare · How an engagement runs

Who supports us after we go live?

For Head of IT operations, IT director, service desk lead

Talk to us about thisHow it works
You receiveIssue log and resolution report · Handover to operations
Timing and scopeA defined period after cutover, stepping down as things settle. Duration, coverage hours, escalation path and exit criteria are agreed before cutover.

An optional, defined period of support after cutover. If you want it, we provide on-site and remote support after each cutover and step it down as issues fall. Support runs through your own ticketing system, with daily triage and status reporting, and we transfer knowledge to your operations staff so they can run the new environment with confidence. It ends with an issue and resolution report and a formal handover to operations.

How we work

What we do

Open a step to see what happens and what you receive.

Hypercare support

  • On-site and remote support after each cutover, stepped down as issues fall
  • Tiered support through your own ticketing system, with daily triage and status reporting
  • Knowledge transfer to your operations staff

You receive: Issue log and resolution report; handover to operations.

Want to know what this would look like for you?About 30 minutes with a practitioner from the practice that does the work. You’ll leave with a clear view of your next step.

Book a 30-minute conversation

Outcomes

What you can expect

Hypercare

  • Post-move issues triaged and resolved quickly
  • Operations staff ready to run the new environment
  • A clean, documented handover to operations

Is this right for you?

Tick what sounds familiar

Select the needs that apply. We’ll collect them here so you can review the fit.

DeliverablesDeliverables (2)
  • Issue log and resolution report
  • Handover to operations

Good to know

Questions leaders ask

Is hypercare required?

No. It is optional, and you choose whether and for how long you want it.

What happens after hypercare?

We hand over to your operations team. If you want ongoing managed infrastructure support, we can scope that separately.

Related offerings

Often paired with

Data Center Migration Planning and Execution

“Who will plan and run the move so the business doesn't feel it?”We plan and run the migration under a statement of work, in five phases: Discovery and Assessment, Planning and Design, Staging, Execution, and Close Out. Learn more

Data Center Strategy and Roadmap

“Where should our infrastructure live, and what is the plan to get there?”For organizations that have not yet decided where their infrastructure should live or how to sequence the change. Learn more

Data Center Migration Readiness Assessment

“What do we actually have, what depends on what, and what will the move take?”A fixed-fee assessment for organizations that know they have to move and need a credible plan. Learn more

Talk with our team

Talk to us about Post-Migration Hypercare

Tell us the decision, deadline or problem in front of you.

  1. A reply from the practice that does the workThe practitioners who would deliver it.
  2. A short conversationWhat needs to happen, and by when.
  3. A written proposalWhat you would receive, how long it takes and the fee, before you commit.

No cost, no obligation.

Loading the form…

Prefer to ask now?