Managed Cloud
Our Azure, AWS or Google Cloud workloads run, but nobody is really watching them.
For CIO, head of infrastructure or cloud, IT operations manager; the CFO when cloud cost is a concern
Most midsized organizations now run a mix of on-premises and cloud, and the cloud side often gets less attention: virtual machines, storage, VPNs and backups that work until they don't. We monitor your Microsoft Azure, AWS and Google Cloud workloads alongside your on-premises infrastructure, in one place, 24x7. If you choose the Manage model, we also remediate incidents. You keep ownership of the tenant and the architecture.
How we work
What we do
Open a step to see what happens and what you receive.
Monitor
We monitor your Microsoft Azure, AWS and Google Cloud workloads alongside your on-premises infrastructure, in one place, 24x7. Coverage applies to workloads that can be monitored by API or agent.
- Virtual machine monitoring: CPU, memory, disk I/O, uptime, OS heartbeat and agent communication
- Storage account monitoring: capacity, latency and error rates
- Cloud network monitoring: VPN connectivity, ExpressRoute or Direct Connect, load balancers, virtual firewall appliances and inter-region connectivity
- Cloud backup monitoring: success and failure of cloud-native backups and verification of retention policy compliance
You receive: one view of on-premises and cloud health, triaged alerts and an executive summary dashboard.
Manage
Everything in Monitor, plus remediation of cloud incidents. You keep ownership of the tenant and the architecture.
- Restarting VMs, services or PaaS workloads where supported
- Clearing failed snapshots or checkpoints where supported
- Retrying failed backup snapshots, with escalation if failures recur
You receive: cloud incidents handled rather than discovered by users, plus quarterly business reviews.
Cost optimization (optional)
Available on request under Manage.
- Monthly reports on cloud resource utilization
- Identification of idle or over-provisioned resources
You receive: utilization reports that show where the savings opportunities are.
Want to know what this would look like for you?About 30 minutes with a practitioner from the practice that does the work. You’ll leave with a clear view of your next step.
Book a 30-minute conversationOutcomes
What you can expect
- One view of on-premises and cloud healthMonitor and Manage
- Cloud incidents caught and handled, not discovered by usersManage only
- Visibility into idle and over-provisioned resources, if you add cost optimizationOptional add-on
Each outcome is labelled with the stage that delivers it. “Manage only” outcomes are not part of the Monitor model.
Is this right for you?
Tick what sounds familiar
Select the needs that apply. We’ll collect them here so you can review the fit.
DeliverablesDeliverables (6)
- 24x7 monitoring of cloud VMs, storage and network resources
- Cloud-native backup monitoring and retention verification
- Executive summary dashboard
- Cloud incident remediation (Manage)
- Quarterly business reviews (Manage)
- Optional: monthly utilization reports and idle or over-provisioned resource identification
Good to know
Questions leaders ask
Our cloud provider already monitors everything. Why would we need you?
Your provider monitors its platform very well. What it doesn't do is watch your workloads in the context of your business, triage alerts against your on-premises environment, and act on them at night. That's the gap we cover.
Do we keep control of our tenant?
Yes. We monitor your cloud platforms and, under Manage, remediate incidents. We don't administer your tenant or your licensing unless that is explicitly agreed in the statement of work.
Do you manage Microsoft 365 licenses?
License management isn't part of the standard service. We'll confirm what's possible for your situation during scoping.
Can you reduce our cloud bill?
Cost optimization is available as an option under Manage: monthly utilization reports and identification of idle or over-provisioned resources. We don't promise a savings figure; the reports show where the opportunities are.
Do you need admin access to our cloud tenant?
Monitoring needs read access agreed with your team, and a global administrator is needed during cloud onboarding to grant consent. Any additional access is scoped, documented and agreed in advance.
We only have a few workloads in the cloud.
Then it's a small addition to the scope. The value is having cloud and on-premises in one view, so a connectivity issue is seen as part of the whole picture.
Not ready to talk yet?
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Managed services scorecard
Score your current monitoring, patching and backup coverage in ten minutes.
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Talk to us about Managed Cloud
Tell us the decision, deadline or problem in front of you.
- A reply from the practice that does the workThe practitioners who would deliver it.
- A short conversationWhat needs to happen, and by when.
- A written proposalWhat you would receive, how long it takes and the fee, before you commit.
No cost, no obligation.
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About 30 minutes with a practitioner from the practice that does the work, not a salesperson. It’s about your situation, and you’ll leave with a clear view of your next step. No cost, no obligation.
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